The main aim of the
EFA is to improve
the quality of the services rendered to our customers. Thus, we have adapted
our laboratory procedures to the requirements established by the quality
management standard UNE-EN ISO 9001:2008 and have obtained the external
recognition of GOOD QUALITY MANAGEMENT practices in our Laboratory by a
quality certification body (AENOR).
certification ensures the establishment of good quality management practices in
the assays performed at the laboratory: control of the processes involved using
alert indicators, establishment of annual quality aims, development of quality
control activities in every assay, establishment of systems for detection and
control of non- conformity, periodical surveys of customer satisfaction, etc..
achieving our objectives, we strongly believe in the continuous improvement of
quality, setting new goals, such as widening the scope of these quality
systems. We also want to remind you that complaint forms are available to
customers, and that every enquiry regarding assay performance, sample delivery,
etc, will be solved by our staff.